Return and Refund Policy

The Customer has a 14 working days deadline to retract without reason and to turn over, with his expenses, the articles not being appropriate to him. This period runs from the day of receipt of the order by the Customer.

To exercise the right of withdrawal, the Customer must first notify Isabelle Yamamoto of his unambiguous decision. He may use the withdrawal form attached to these GTC. The burden of proof for exercising the right of withdrawal lies with the Customer.

In the event of exercising the right of withdrawal, the product must be returned by registered carrier with insurance and any means of guaranteeing its value in the event of loss or breakage.

Information and proof of shipment must be provided to Isabelle Yamamoto by the Customer. Return and shipping costs are at the Customer’s expense.

The returned product must be returned within 14 days of the Customer notifying Isabelle Yamamoto of his/her decision to withdraw.

After this 14-day period, if the return shipment has not been made by the Customer, the exercise of the right of withdrawal is no longer valid and is cancelled, and the product then becomes the property of the Customer. Only products returned in their entirety, in their original packaging, complete and intact (without breakage, cracks, etc.), and in perfect condition for resale will be accepted. Any product that has been damaged, modified, or whose original packaging has been damaged, will not be refunded or exchanged.

Refunds will be made no later than 14 days from the day Isabelle Yamamoto is informed of the decision to withdraw. Isabelle Yamamoto may, however, postpone the refund until the goods have been recovered or until the Customer has provided proof of shipment of the goods, whichever comes first.

Refunds will be made using the same payment method used for the original transaction. With the express agreement of the Customer, another method may be used. In any case, this refund will not cause any additional costs for the Customer.

If your item(s) appear to be damaged please send a photo of the damage, box, and item label along with your order number to Damaged goods must be reported immediately upon receipt of goods. However, please note that most of our products are hand-made and therefore each possess unique characteristics. Small imperfections are often inherent to the materials we used and worked with and are what makes each piece unique.